Telecommunicator Supervisor
Lexington-Fayette Urban County Government | Lexington, KY
Date Posted: 9/14/2022 12:49:14 PM
Description:
GENERAL DESCRIPTION
The purpose of this classification is to serve as first line supervisor of daily operations for the Division of Enhanced 911.
MINIMUM REQUIREMENTS
High school diploma or GED; formal training or special courses that is equivalent to satisfactory completion of one (1) year of college education or specialized advanced training; and, a minimum of six (6) years of experience as a call taker, dispatcher or call center supervisor, with at least one (1) year of experience as a public safety dispatcher utilizing a computer aided dispatch (CAD) system; or, an equivalent combination of education, training, and experience.
ESSENTIAL FUNCTIONS
Supervises, schedules, trains and evaluates the work of subordinates. Ensures efficient operations involving incoming calls and dispatch of calls for the Division of Enhanced 911. Performs other administrative duties such as processing payroll and preparing reports. Performs the essential functions of the Telecommunicator and/or Telecommunicator Senior, as required. Additional Duties: Performs related work as assigned.
SPECIAL LICENSE/CERTIFICATION
In accordance with KRS 15.530-15.590, must be able to attend the Kentucky Justice & Public Safety Cabinet’s Department of Criminal Justice Training’s (DOCJT) four (4) week Public Safety Dispatch Academy and obtain certification within first six (6) months of employment. Emergency Medical Dispatcher (EMD) certification within first six (6) months of employment.
SPECIAL REQUIREMENTS
Responsible for meeting annual in-service training requirements necessary to ensure continued certification as a Public Safety Telecommunicator. Attendance at the Department of Criminal Justice Training’s Public Safety Dispatch Academy is an on-duty requirement and requires candidates to live in-residence at the academy during the work week for its four (4) week duration. This requirement does not pertain to candidates that are certified as a Telecommunicator in Kentucky. Must be able to work shifts, weekends, and holidays and the ability to rotate shift and days off assignments. In accordance with KRS 15.540, an agency hiring a telecommunicator after July 15, 2006, shall certify to the Department of Criminal Justice Training before admission to the Public Safety Dispatch Academy that the telecommunicator:
- Is a citizen of the United States and has reached the age of majority;
- Is a high school graduate or has received a general equivalency diploma (GED);
- Has not been convicted of a felony or other crimes involving moral turpitude as determined by submission of each applicant's fingerprints to the information systems section of the Department of Kentucky State Police and to the Federal Bureau of Investigation identification division, and by such other investigations as required by the hiring agency;
- Has taken a psychological suitability screening administered or approved by the Kentucky Law Enforcement Council to determine his or her suitability to perform the duties of a telecommunicator. Any agency that administers its own suitability screening shall certify the results to the department;
- Has taken a polygraph examination administered or approved by the Kentucky Law Enforcement Council to determine his or her suitability to perform the duties of a telecommunicator. Any agency that administers its own polygraph examination shall certify the results to the department; and
- Has passed a drug screening administered or approved by the Kentucky Law Enforcement Council. A person shall be deemed to have passed a drug screening if the results are negative for the use of an illegal controlled substance or prescription drug abuse. Any agency that administers its own screening shall certify passing results to the department. Subject to a polygraph and an extensive background check prior to employment and/or after employment.
EXAMINATION
Examination will be a training and experience evaluation from information provided on the application at filing deadline date.
Salary Information: The minimum salary is $53,212.64 annually
Application Deadline: 09/26/2022
Submit LFUCG electronic application through www.lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date. RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION , but may be electronically attached/uploaded to the application. Please note that the section titled "Application Questionnaire" has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer. ***APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER***
Ashley E Tackett
Staff Assistant Sr.
200 E Main St. 8th Fl
Lexington, KY 40507
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