Customer Account Specialist Sr.

Lexington-Fayette Urban County Government | Lexington, KY

Date Posted: 9/14/2022 12:42:52 PM

Description:

GENERAL DESCRIPTION

The purpose of this classification is receive and respond to escalated customer inquiries concerning LEXserv residential and commercial accounts; to accurately summarize city surcharges; specializing in collections to regulate revenue for the City of Lexington.

MINIMUM REQUIREMENTS

Associate’s degree, vocational technical degree, or specialized training that is equivalent to satisfactory completion of two (2) years of college education; and, a minimum of two (2) years of billing experience in a call center setting; or, an equivalent combination of education, training, and experience.

ESSENTIAL FUNCTIONS

Handles escalated calls and inquiries Liaison between Customer Account Specialists and LEXserv Revenue Staff Oversee and approve/reject fee waivers Attend meetings with vendors Answers and responds incoming customer calls and emails to provide bill analysis, educate customers, process refunds & adjustments Assist customers with online accounts, provide payment options; update addresses Calculate installment down payments and reconnect payments Attend outreach events and site visits with various divisions Serves as Emergency Operations Center (EOC) staff in the event of an emergency. Performs related work as assigned.

SPECIAL LICENSE/CERTIFICATION

Valid Driver’s License

SPECIAL REQUIREMENTS

Subject to shift work, extended duty hours, twenty-four hour call-back, holiday and weekend duty.

Salary Information: The minimum hourly rate is $19.091 per hour.
Application Deadline: 09/26/2022

Submit LFUCG electronic application through www.lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date. RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION, but may be electronically attached/uploaded to the application. Please note that the section titled "Application Questionnaire" has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer. ***APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER***

Ashley E Tackett
Staff Assistant Sr.
200 E Main St. 8th Fl
Lexington, KY 40507