Telecommunicator

Lexington-Fayette Urban County Government | Lexington, KY

Date Posted: 7/11/2022 11:49:07 AM

Description:

GENERAL DESCRIPTION

The purpose of this classification is to answer all emergency and non-emergency calls for the Division of Enhanced 911 on behalf of Police, Fire and Emergency Medical Services (EMS); provide assistance over the phone; and, make official record of the call utilizing a computer aided dispatch (CAD) system.

MINIMUM REQUIREMENTS

High school, GED, or specialized vocational training; and, a minimum of two (2) years of experience as a call-taker; or, an equivalent combination of education, training, and experience.

ESSENTIAL FUNCTIONS

Answers all emergency and non-emergency calls for Enhanced 911. Provides callers with assistance over the phone as appropriate. Enters data from calls into a computer for police, fire and EMS as appropriate. Operates digital radio console and the National Crime Information Center (NCIC) database. Responsible for knowing and complying with all Urban County Government and division safety rules. SPECIAL LICENSE/CERTIFICATION In accordance with KRS 15.530-15.590, must be able to attend the Kentucky Justice & Public Safety Cabinet’s Department of Criminal Justice Training’s (DOCJT) five (5) week Public Safety Dispatch Academy and obtain certification within first six (6) months of employment. Emergency Medical Dispatcher (EMD) certification within first six (6) months of employment.

SPECIAL REQUIREMENTS

Responsible for meeting annual in-service training requirements necessary to maintain certification as a Public Safety Telecommunicator. Attendance at the Department of Criminal Justice Training’s Public Safety Dispatch Academy is an on-duty requirement and requires candidates to live in-residence at the academy during the work week for its four (4) week duration. This requirement does not pertain to candidates that are certified as a Telecommunicator in Kentucky. Must be able to work shifts, weekends, and holidays and the ability to rotate shift and days off assignments. In accordance with KRS 15.540, an agency hiring a telecommunicator after July 15, 2006, shall certify to the Department of Criminal Justice Training before admission to the Public Safety Dispatch Academy that the telecommunicator:

1. Is a citizen of the United States and has reached the age of majority;
2. Is a high school graduate or has received a general equivalency diploma (GED);
3. Has not been convicted of a felony or other crimes involving moral turpitude as determined by submission of each applicant's fingerprints to the information systems section of the Department of Kentucky State Police and to the Federal Bureau of Investigation identification division, and by such other investigations as required by the hiring agency;
4. Has taken a psychological suitability screening administered or approved by the Kentucky Law Enforcement Council to determine his or her suitability to perform the duties of a telecommunicator. Any agency that administers its own suitability screening shall certify the results to the department;
5. Has taken a polygraph examination administered or approved by the Kentucky Law Enforcement Council to determine his or her suitability to perform the duties of a telecommunicator. Any agency that administers its own polygraph examination shall certify the results to the department; and
6. Has passed a drug screening administered or approved by the Kentucky Law Enforcement Council. A person shall be deemed to have passed a drug screening if the results are negative for the use of an illegal controlled substance or prescription drug abuse. Any agency that administers its own screening shall certify passing results to the department. Subject to a polygraph and an extensive background check prior to employment and/or after employment. Subject to random drug testing after employment. Must be able to operate Urban County Government equipment and vehicles in a safe, prudent and responsible manner. All positions require drug testing before employment and may require a post-job offer physical as stated in Ordinances 21-14(b), 22-13 and 23-16. Pursuant to the Drug Free Workplace Act of 1988 and to sections 21-52, 22-34 and 23-50 of the Code of Ordinances, all employees must remain drug and alcohol free when reporting to work, while at work and while engaged in any work related activities

EXAMINATION

Applicants who meet the minimum education and experience requirements will be invited to schedule their CritiCall Personnel Selection System test. The names of those who pass the CritiCall test will be sent to the hiring official. The hiring official may invite you to schedule an interview and if selected to continue in the process, you will complete the Kentucky Law Enforcement Council's (KLEC) Suitability Screening in Richmond, KY. Applicants who accept their conditional job offers will undergo further examinations to include a polygraph and extensive background check.

Salary Information: The minimum hourly rate is $19.091 per hour.
Application Deadline: 07/27/2022

Submit LFUCG electronic application through www.lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date. RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION, but may be electronically attached/uploaded to the application. Please note that the section titled "Application Questionnaire" has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer. ***APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER***

Ashley E Tackett
Staff Assistant Sr.
200 E Main St. 8th Fl
Lexington, KY 40507