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Insurance FAQs

Insurance and Claims Who do I talk to if I'm interested in obtaining an insurance quote for property, liability or workers? compensation? Lydia Heathman ext. 3733
Who do I talk to if I'm interested in obtaining an insurance quote for health, life, dental, disability or vision? Joe O'Nan ext. 3759
Who do I call about public official, notary or encroachment bonds? Heidi Lynn ext. 3740
Who do I call about special event coverage? Lydia Heathman ext. 3733
Who can help me with a health, life, disability, canine mortality, or bond application? Heidi Lynn ext. 3740
Who do I contact for changes to my insurance policy? Linda Shearer (insurance members that begin with with the letters A-K) ext. 3776 Suzanne Reed (insurance members that begin with the letters L-Z) ext. 3753
Who do I call for copies of my insurance policies? Linda Shearer (insurance members that begin with the letters A-K) ext. 3776 Suzanne Reed (insurance members that begin with the letters L-Z) ext. 3753
or visit the convenient the Member Services Section
Who do I call for Certificates of Insurance? Nancy Resinger ext. 3754
Who do I call for Proof of Insurance (Auto Cards)? Linda Shearer (cities that begin with the letters A-K) or ext. 3776 Suzanne Reed (cities that begin with the letters L-Z) or ext. 3753
Who do I call when I have an accident or other claim to report?
Collins & Company Toll Free # for all offices: 1.866.545.7800 Fax: 1.866.545.7801 Prestonsburg Office 112 West Court Street, Suite 203 Prestonsburg, KY 41653 PH: 606-886-1967 Fax: 606-886-1334 Mayfield Office 516 South 6th Street Mayfield, KY 42066 PH: 270-251-0974 Fax: 270-251-0956 Georgetown Office 225 East Main, Suite 7 Georgetown, KY 40324 PH: 859-863-4177 Fax: 859-863-4476
Who do I call to see if a claim has been processed or paid? Collins & Company- information same as above
Who do I call immediately after receiving notice of a lawsuit? Hayley Young ext. 3771
Who do I call if I have questions or comments about how my claim is being handled? Hayley Young ext. 3771
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